Refund Policy

Last updated: August 10, 2026

This Refund Policy explains how refunds work for paid subscriptions on Wanaka World. It applies alongside our Terms of Service and Privacy Policy.

1. Scope

Wanaka World is offered as a recurring subscription. This policy covers refunds of subscription charges.

2. Every Refund Is Reviewed First

Refunds are neither automatic nor self-service. To request one, contact us through our website or community channels and tell us which charge you would like reviewed, along with the reason.

We review each request individually and confirm the outcome with you. No refund is issued until that review is complete and the request has been approved. Submitting a request does not by itself entitle you to a refund, and the amount of any approved refund is determined during the review.

3. What an Approved Refund Does to Your Subscription

The effect on your subscription depends on how much of the charge is refunded:

• A full refund of a subscription charge ends the subscription immediately. Paid-plan access stops at that point, and any unused credits that came with the plan are forfeited.
• A partial refund leaves the subscription in place. Your access continues through the end of the billing period you have already paid for, and it renews as normal unless you cancel.

4. Credits Included With a Plan

Credits granted as part of a subscription are a benefit of the plan, not a separate purchase. They cannot be refunded on their own or exchanged for money, and they are not transferable between accounts.

5. How an Approved Refund Is Returned

An approved refund is returned to the payment method used for the original charge. We cannot redirect a refund to a different payment method or issue it as account credit.

6. Your Statutory Rights

Nothing in this policy limits any refund or cancellation right you have under the consumer law that applies where you live. Where that law gives you a stronger right than this policy describes, that right applies.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

8. Contact Us

If you have any questions about this Refund Policy, please contact us through our website or community channels.